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Exclusive Coverage of IAUG CONVERGE2014 page 10 Insights The Official Magazine of the International Avaya Users Group I A U G Issue 3, 2014 ROADMAP FORWARD THE

Insights I A U G 8 Avaya Communication Server 1000 CS 1000 Utilization, Migration and Evolution By Richard F. English CONTENTS Issue 3, 2014 As enterprises continue to pursue the operational effic

FROM THE PRESIDENT Keeping Our Momentum Going hope you are all are having a safe and enjoyable summer and taking advantage of all the things you learned at our annual conference in Dallas. Thanks to

PARTNER OF THE YEAR 2013 Effective Collaboration with Unmatched MultiVendor Correlation Prognosis Improves Operational Efficiency Access Secure Data Anytime Anywhere Prevent Outages and Gain Immedi

FROM THE EDITOR Path to Success By Jayne Hogle ecently, I went through one of those personal experiences that causes you to see things in a very different light. After saving for several years, I wa

Answer his call in 10 seconds Greet Will Jackson by name See hes a VIP customer Check his call history Answer his question Offer him a VIP discount Makes him happy Close the sale Makes me happy How d

FEATURE STORY Avaya Communication Server 1000 CS 1000 Utilization, Migration and Evolution By Richard F. English A s enterprises continue to pursue the operational efficiency and cost advantages o

can be lowered as the Avaya Aura infrastructure is effectively a single instance of software. Full Migration to Avaya Aura In some instances, a full transition to a SIPbased core through the Avaya Aur

IAUG CONVERGE2014 Conference WrapUp Avaya Users Share Stage with Kevin Kennedy B y investing in innovation, Avaya is driving effective business solutions for enterprise and midmarket users. Avaya P

IAUG CONVERGE2014 Conference WrapUp PierrePaul Allard Highlights Avayas Strategy A vaya is transforming its business strategies to meet the evolving needs of its worldwide customers, according to A

IAUG CONVERGE2014 Conference WrapUp Contact Center Spotlight Moving from Voice to Multimedia P icture a contact center agent spending her morning shift at a local coffee shop, handling a mix of tex

IAUG CONVERGE2014 Conference WrapUp Attendees pose at the Avaya booth. Attendees look forward to the opening of the Solutions Expo. Stephanie Morgan wins an autographed guitar from REO Speedwagon.

IAUG CONVERGE2014 Conference WrapUp Conference Chair Paula BrownHackett and Board SecretaryTreasurer Brenda Emerson pose for a photo at IAUG CONVERGE2014. IAUGs volunteer leaders gather in Dallas.

IAUG CONVERGE2014 Conference WrapUp Attendees on IAUG CONVERGE2014 For me, the value was in the networking and the ability to establish and renew relationships with vendors. Damian Muller SunTrust Ba

FEATURE STORY WebRTC Marches Forward By Bob Kent and Dustin Donaldson I n a previous article, we discussed how WebRTC short for Web RealTime Communications is a new standard that makes it possible

Enterprises will have to develop policies on how they want to securely deploy it. From a user perspective, as always, first look at your needs and then turn to WebRTC only if it has the ability to fil

COVER STORY FEATURE STORY Avaya Is Poised to Capitalize on Market Transitions By Zeus Kerravala Editors Note The following is an edited white paper from Zeus Kerravala. To download the full white pa

Avayas gotomarket strategy provides customers the choice to work either directly with Avaya or through its indirect sales channel, which consists of a global network of alliance partners, distributors

COVER STORY FEATURE STORY The Real Impact of Leadership By Alesia Latson William James, the famed American philosopher and psychologist, once said, When two people meet, there are really six people